Shipping policy
Last Updated: October 16, 2026
At Gresden, we aim to provide a clear and reliable shipping experience for every customer. Please review this policy for information about order processing, estimated delivery times, shipping options, and order tracking.
1. Order Processing Time
Orders are typically processed and dispatched within 2–3 business days after the order is placed.
Orders placed on weekends or public holidays will begin processing on the next business day. Processing and dispatch may also be delayed by severe weather or other unexpected circumstances beyond our control. In such cases, we will resume normal processing and dispatch operations once the relevant disruptions have been resolved.
2. Estimated Delivery Time
The estimated delivery time is approximately 30–45 days, depending on your destination and local delivery conditions.
Please note that delivery times are estimates and may vary due to shipping carrier operations, transportation conditions, severe weather, or other circumstances beyond our control. While we make reasonable efforts to dispatch orders promptly, we cannot guarantee an exact delivery date.
3. Shipping Rates and Options
Shipping rates and free shipping eligibility vary by country or region.
The available shipping options and applicable shipping charges, including any qualifying free shipping thresholds, will be displayed at checkout before you complete your payment. Please review the shipping information provided at checkout before placing your order.
4. Order Tracking
Once your order has been dispatched, a tracking number will be generated so you can follow your shipment's progress.
Please allow some time for tracking information to become available or update, as the shipping carrier may need additional time to register the shipment in its system.
5. Lost or Missing Packages
If you believe your package has been lost or has not arrived within the estimated delivery timeframe, please contact us at shopifyseller101@outlook.com.
To help us review your inquiry, please include your order number and any available tracking information. Our team will review the details and assist you with the next steps.
6. Shipping Delays
Although we strive to ensure that orders are processed and delivered as smoothly as possible, delays may occasionally occur due to circumstances beyond our control, including severe weather, transportation disruptions, carrier delays, or other unexpected events.
If such circumstances affect order processing or dispatch, we will resume normal operations once the disruptions have been resolved. Delivery may take longer than the estimated timeframe in certain situations.
7. Contact Information
If you have any questions about this Shipping Policy or need assistance with your order, please contact us using the information below.
Legal Representative: Jose Barraza
Email: shopifyseller101@outlook.com
Phone: +1 737-732-7865
Business Address: 4509 E Saint Elmo Rd, Austin, TX 78744, United States